Sending a Database Backup to Checkbox Support

Sometimes Checkbox Support might request that you send a backup of your database in order to facilitate a resolution to your support ticket. 

To do this, you'll need to upload a SQL Server backup file (.bak file) to the link provided by Checkbox Support.

Prerequisites You must have direct access to the local desktop on the SQL Server AND you must have Microsoft SQL Server Management Studio (a free download found on Microsoft's website).


1. Open SQL Server Management Studio Express and connect to the SQL server.

2. Expand Databases.

3. Right-click on the database you want to back up, then select Tasks > Back up.

4. On the Back Up Database window, make sure the Database field contains the name of the database you want to back up.

5. Select the Backup Type. By default, it is Full - leave it set to that.

6. Click Remove to remove the default/last backup file name.

7. Click Add to open the Select Backup Destination window.

8. Click [...] next to the File Name field.

9. On the Locate Database Files window, select the folder where you want to backup file to go. By default, it is ..\Microsoft SQL Server\MSSQL.1\MSSQL\Backup.

10. In the File Name field, type the name for this backup, with a .bak extension. For example, xyz_20080221.bak for a backup of the XYZ database created on 21 February 2008.

11. Click OK to close the Locate Database Files window.

12. Click OK to close the Select Backup Destination window.

13. Click OK to start the backup. The progress icon displays in the lower left corner, and a ‘completed successfully’ message displays when its done.

14. Upload the bak file using the link provided by Checkbox Support.

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