What Constitutes A Response?

Checkbox Customer Question:

What constitutes a response?

Is a response counted when the respondent opens the survey, or when she actually completes the survey (presses the FINISH button)?


Support Response:

A response is finalized when the respondent selects the Finish button during the survey completion process(or if your survey contains a branch that is configured to complete survey if triggered).

Please Note: If a respondent starts a survey response but stops within the middle of the completion process it will be marked as incomplete and not added to your completed total.

Thank you,
Checkbox Support

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