Checkbox 5.1-5.4 - System.ServiceModel.ServiceActivationException

Error Thrown:

Sender Information: System.ServiceModel.ServiceHostingEnvironment+HostingManager/46853828
Exception: System.ServiceModel.ServiceActivationException: The service '/Services/SurveyEditorService.svc' cannot be activated due to an exception during compilation. The exception message is: The contract name 'Checkbox.Wcf.Services.Proxies.ISecurityManagementService' could not be found in the list of contracts implemented by the service 'SurveyEditorService'.. ---> System.InvalidOperationException: The contract name 'Checkbox.Wcf.Services.Proxies.ISecurityManagementService' could not be found in the list of contracts implemented by the service 'SurveyEditorService'.

Potential Cause:

This issue is caused when a web.config is missing values for the  [CHECKBOX_ROOT] field. This can happen during the patch process.

Resolution:

The base address value should be updated with the proper values.

Open your web.config and complete a find replace for [CHECKBOX_ROOT] and replace it with your application URL with http not https(even if you have an SSL enabled on your Checkbox Application).

 

If you continue to run into issues with this issue please contact the Checkbox support team.

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